DCA Technologies Pvt Ltd is committed to provide quality services. This policy sets out the procedure we will operate in dealing with complaints received by student/clients.

Raising a Complaint Informally

In case student/client wants to raise any issue/complaint, he can do so by contacting his/her student/client counselor at his/her Training Centre either telephonically or by having a face-to-face discussion. Based on the nature of the complaint, the matter will be taken up by the concerned authorities/personnel at the Training Centre and a resolution will be provided.

In case the student/client is not satisfied with the resolution provided to him he/she can raise the complaint formally.

Making a Formal Complaint

Formal Complaints can be made only in writing. A student/client can raise a formal complaint as follow:

First Level

• The student/client needs to write from his registered email id (with DCA Technologies Pvt Ltd) to support@dcatechno.com mentioning his name, contact number, enrollment number, Course Name and his complaint
• An acknowledgement will be sent to the student/client within three working days of receipt of the formal complaint. The candidate will also be notified who will be his point of contact at DCA Technologies Pvt Ltd.
• Based on the nature of complaint, the candidate may be asked to furnish evidence or proofs.
• The point of contact assigned to the candidate will take up the matter with the concerned personnel at DCA Technologies Pvt Ltd for resolution.
• A time frame based on the nature of the complaint will be communicated to the candidate.
• DCA Technologies Pvt Ltd will close the complaint within the time frame provided to the candidate. In case there is a delay the student/client will be updated about the status and reason for the delay.
• All complaints will be treated as confidential by DCA Technologies Pvt Ltd.

Level 2

• In case the candidate is not satisfied with the Level 1 resolution he can write to info@dcatehno.com. The student/client has to clearly mention the reason for his dissatisfaction with the resolution provided to him at Level.
• An acknowledgement will be sent to the student/client within three working days of receipt of the formal complaint. The candidate will also be notified who will be his point of contact at DCA Technologies Pvt Ltd.li>
• Based on the nature of complaint, the candidate may be asked to furnish evidence or proofs.
• The point of contact assigned to the candidate will take up the matter with the concerned personnel at DCA Technologies Pvt Ltd for resolution.
• A time frame based on the nature of the complaint will be communicated to the candidate.
• DCA Technologies Pvt Ltd will close the complaint within the time frame provided to the candidate. In case there is a delay the student/client will be updated about the status and reason for the delay.
• All complaints will be treated as confidential by DCA Technologies Pvt Ltd.

Confidentiality

All student/client related information will be kept confidential and protected.All student/client related information will be kept confidential and protected.